Buyer	Crown Commercial Service — not a council we hold
Supplier	Accenture (UK) Limited
Supplier	ARVATO LIMITED
Supplier	Capita Business Services Ltd
Supplier	CHARLES NOVACROFT DIRECT LIMITED
Supplier	G4S Facilities Management (UK) Limited
Supplier	go-centric ltd
Supplier	Hinduja Global Solutions UK Ltd
Supplier	Liberata UK Limited
Supplier	NCO EUROPE LIMITED
Supplier	NHS Shared Business Services Ltd
Supplier	ResQ Limited
Supplier	SERCO LIMITED
Supplier	SHARED SERVICES CONNECTED LTD
Supplier	Sitel UK Limited
Supplier	Teleperformance Ltd
Supplier	Contact
Supplier	TTEC (UK) SOLUTIONS LIMITED
Supplier	VENTRICA LTD

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services. Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026. There will be no adjustment to price.

Runs	10 Aug 2021 to 9 Feb 2026
OCID	ocds-b5fd17-46c16a52-186b-4ddf-b1ad-d3d80c86dbe7
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.