Buyer	NHS Business Services Authority — not a council we hold
Supplier	DA Languages Ltd

This contract is for the provision of a range of language services to all NHSBSA staff and services. The overarching requirement and objective is to provide translation services for our customers and other users. The primary requirement is for telephone translations however there is also a need for written and face to face translation on an ad-hoc basis. Key outputs and deliverables are: - To provide a professional on demand telephone translation service with the ability to hold a three-way conversation with NHSBSA contact centre agents and our customers during our contact centre opening hours. - To provide written translation for correspondence received from customers by post and by email to meet the agreed response times to customers. - To translate written correspondence from the NHSBSA in the form of letters, forms or online information where necessary into other languages or formats such as braille. - To provide face to face translation such as British Sign Language for job applicants during the recruitment process and for members of the public during user research. This contract period will be from 23/03/2024 until 22/03/2028.

Runs	23 Mar 2024 to 22 Mar 2028
OCID	ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.