Buyer	Leeds Beckett University — not a council we hold
Supplier	VODAFONE LIMITED

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

Runs	16 Apr 2024 to 15 Apr 2027
OCID	ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.