Buyer	Homes England (the name adopted by the Homes and Communities Agency) — not a council we hold
Supplier	Deloitte LLP

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view Awarded via CCS MCF3.

Runs	1 Aug 2024 to 30 Aug 2024
OCID	ocds-b5fd17-4d1cae02-b65a-4d70-af77-4e72ba5446eb
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.