Exploratory research to devise a method for mystery shopping on customer service and support
Who
| Buyer | O F W A T — not a council we hold |
| Supplier | Savanta Group Ltd |
| Supplier | WALNUT UNLIMITED LTD |
What
The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
Dates and source
| Runs | 14 Feb 2024 to 28 Mar 2024 |
| OCID | ocds-b5fd17-de220f37-b84f-4762-a35c-d67bf5601939 |
| Notice | Read it on Contracts Finder |
Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.