Buyer	Department for Work and Pensions — not a council we hold
Supplier	KAINOS SOFTWARE LIMITED

The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.

Runs	2 Sep 2024 to 3 Mar 2025
OCID	ocds-b5fd17-5ab0926b-e1b0-471c-b53c-321f223b7b22
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.