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ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

Contracts Finder notice active GET /api/v1/contracts/72215
£6,500,000
value
GBP
21 May 2024
awarded
1
suppliers named

Who

Buyer Department for Work and Pensions — not a council we hold
Supplier Accenture (UK) Limited

What

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

Dates and source

Runs 1 Oct 2024 to 30 Sep 2027
OCID ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42
Notice Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.