Buyer	Surrey
Supplier	4net Technologies Limited

In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre. This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice. The two phases for each Council are: 1. Microsoft Teams Voice and associated SIP / Call plan network services 2. Cloud based contact centre telephony To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services. This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.

Runs	6 Nov 2023 to 5 Nov 2026
OCID	ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.