Buyer	Bath and North East Somerset
Supplier	CHARTERHOUSE VOICE & DATA LIMITED

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Runs	2 Dec 2024 to 1 Dec 2029
OCID	ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4
Notice	Read it on Contracts Finder

Figures are as published An award value in OCDS may be a framework ceiling rather than a sum anyone expects to spend, so a large figure here is not evidence of a large purchase.