Decision - Council Performance Update

Brighton and Hove Cabinet Decided 18 Jul 2024 approved GET /api/coverage

Decision maker

Cabinet

Report author

Luke Hamblin

Published

19 Jul 2024

Reference

7257

As published

the council's own words, unedited

This report presents the 2023/24 year end key performance indicators (KPIs) performance update for noting by Cabinet and seeks Cabinet approval for KPIs and associated targets for 2024/25.

1) Cabinet notes the progress made in relation to delivering the Council Plan in 2023/24 as outlined in section 3 and with full details in appendix 1. 2) Cabinet approves the recommended Corporate KPI set and the proposed targets these KPIs for 2024/25 as detailed in section 4. 3) Cabinet notes the report in line with the requirement of Housing Ombudsman's Complaint Handling Code as detailed in section 5 and with full details in appendix 2.

Parsed from the document

gpt-5.6-luna-2026-07-09 · 13342/2034 tokens · 17463ms · parsed 9 Sep 2026 15:28

Everything below was read out of a PDF by a model It is useful and it is not authoritative. The document it came from is linked in the rail, and where the two disagree the document is right.

The report reviews Brighton & Hove City Council’s performance against its Council Plan during 2023-24, including key performance indicators, action progress, customer insight, financial management, risks and workforce information. Overall, 82% of key performance indicators were green or amber and 68% of monitored actions were on track or complete, although financial pressures meant that £3.945 million of planned savings was not achievable.

Recommendation

To note the year-end performance report and the progress, risks, financial position and improvement actions described within it.

Financial impact

The 2023/24 savings package was £14.173 million, of which £3.945 million (28%) was not achievable, largely due to exceptional inflationary pressures. The Total General Fund budget was £240.346 million, with a provisional variance of -£2.268 million.

Ward affected

city-wide

Stakeholders named

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Brighton & Hove City Councilresidentscouncil service userscouncil employeeschildren and young peoplepeople receiving adult social carecouncil tenantspeople experiencing homelessnesslocal businessescommunity and voluntary sector organisationsrefugeespeople with disabilitiesLGBTQ+ peoplerecognised trade unions

Next steps

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Continue monitoring Council Plan actions and key performance indicators.
Progress the improvement actions identified through customer feedback and Ombudsman complaints.
Focus 2024/25 corporate improvements on accessibility, the digital offer and complaints handling.
Continue managing financial pressures and delivering achievable savings.
Implement actions addressing strategic risks, service performance and workforce diversity.

Precedents

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