Decision - Annual Housing Complaints Report and Self assessment

Brighton and Hove Audit, Standards & General Purposes Committee Decided 23 Sep 2025 for determination GET /api/coverage

Decision maker

Audit, Standards & General Purposes Committee

Report author

Justine Harris

Published

24 Sep 2025

Reference

7495

As published

the council's own words, unedited

The information provided in the report and self assessment is noted That the governing body's response is agreed

RESOLVED – That the Audit, Standards, and General Purposes Committee having reviewed the report provide comment on the Annual Housing Complaints Report and Self-Assessment.

Parsed from the document

gpt-5.6-luna-2026-07-09 · 2342/779 tokens · 7061ms · parsed 8 Sep 2026 11:40

Everything below was read out of a PDF by a model It is useful and it is not authoritative. The document it came from is linked in the rail, and where the two disagree the document is right.

The committee reviewed the Council’s Annual Housing Complaints Report and Housing Ombudsman Self-Assessment, which are required under social housing regulations. The report highlights improvements in repairs, maintenance, complaint handling and tenant engagement, while identifying repairs and property improvements as ongoing priorities.

Recommendation

That the Audit, Standards & General Purposes Committee, having reviewed the report, provide comment on the Annual Housing Complaints Report and Self-Assessment.

Financial impact

No direct financial implications arise from the recommendations; costs arising from service improvements will be reflected in the regular Targeted Budget Management forecast and reports.

Ward affected

city-wide

Decision maker

Audit, Standards & General Purposes Committee

Date in document

23 Sep 2025

Stakeholders named

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Council tenantsLeaseholdersHousing Area Panel residentsSeniors scheme residentsHousing Service staff

Next steps

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Publish the Annual Housing Complaints Report and Housing Ombudsman Self-Assessment on the council website by 30 September 2025.
Publish the governing body’s response alongside the report.
Share the report with residents at Housing Area Panels and summarise it in the Autumn edition of Homing In.
Use findings from co-produced tenant and staff workshops to develop a Creating Great Homes Together plan.

Precedents

not built

"Decided elsewhere" is not built Finding the same decision in other councils needs semantic matching over decision text, which is part of the search rewrite. Until then, the council's own decisions list is the way through.