Decision - Housing Committee Workplan Progress Update and Housing Performance Report Quarter 4 and end of year 2021/22
Decision maker
Housing Committee
Report author
Tom Matthews
Published
23 Jun 2022
Reference
6627
As published
the council's own words, uneditedThis report illustrates progress against Housing Committee work plan 2019-23 priorities and targets, as well as other Housing service targets. The report covers Quarter 4 of 2021/22, alongside results for the end of the financial year, and is attached as Appendix 1.
RESOLVED: 2.1 That Housing Committee notes the report.
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The 2021 STAR survey found that overall satisfaction with the Housing service fell from 76% in 2019 to 70%, while satisfaction with the quality of tenants’ homes remained at 71%. Tenants highlighted the need for investment in property improvements, better communal-area cleaning and security, more new homes, and faster repairs.
Recommendation
To note the 2021 STAR survey results and continue the actions identified to improve housing services and tenant satisfaction.
Financial impact
none stated
Ward affected
city-wide
Stakeholders named
parsed
Council tenantsResidentsHousing servicesHousemark
Next steps
parsed- Implement the post-Covid recovery plan to reduce the repairs backlog.
- Share actions from the antisocial behaviour review involving residents.
- Improve enquiries and complaints monitoring and resume the full Housing Customer Services phone service in June 2022.
- Continue planned kitchen and bathroom replacements under new contracts in 2021/22.
- Resume major works under new contracts starting in 2022/23.
- Increase council homes, including through buy-backs.
- Continue converting former housing offices into temporary accommodation.
- Install air source heat pumps to reduce carbon dioxide emissions and energy bills.
- Target fly-tipping hot-spots with new CCTV monitoring.
- Assess factors leading to lower satisfaction among tenants under 65.
Precedents
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